Post-Implementation Support
InterLock has an on-site Product Support Business Area, this area is responsible for 1st level support and managing an incident to successful resolution. Support will receive the initial call, work with the caller to resolve the issue, classify and ticket the issue if it is an application problem. Support, if necessary, will refer the issue to development and work with QA to release a certified fix.
Post-Implementation Support
On-going Support Services
A critical component of on-going support must be a capability to respond to unexpected conditions. We know we deploy robust, tested, certified and properly configured systems. We have provisions for handling known exceptions. We will have supplied appropriate training and documentation to the user community. Yet, no matter how well architected and deployed a system, changes in the environment, business or regulation can require the system be adapted. It will require assistance in analyzing, planning, implementing and communicating the implication of these changes.
Download System Development Brochure
You may use the link below to download a brochure on our System Development Services.
Contact Us
For additional information on our encryption products or to arrange a demonstration of the Enterprise Edition, please contact us today.